100-Night Sleep Trial

We understand it can take time to decide if a product is right for you. That’s why every Beautyrest.com product comes with our 100-Night Sleep Trial — starting the day it arrives. If it’s not the perfect fit, you get a full refund.

We’ve partnered with  LiquiDonate  to make returns easier, faster, and more sustainable. They power our self-service return process so you can start and complete a return quickly online. For many items, LiquiDonate routes the return directly to a local nonprofit for donation — often skipping the warehouse or landfill. You’ll get clear updates, a free shipping label or pickup arranged for you, and an automatic refund once it’s processed.

Limit: One return or exchange per household per 12 months.

Generally, for mattress and base returns, we’ll help coordinate a return pickup with our delivery partners at RXO at no cost to you.

Starting a Return

How to Start Your Return (4 simple steps)

1. Visit the returns portal and enter the email + Shopify order number (BR – XXXX) on your purchase.
2. Select your return reason.
3. Submit separate requests for each item if returning more than one.
4. You’ll receive an instant confirmation email from LiquiDonate with the next steps.

What Happens Next

Donation (mattresses & furniture):

• LiquiDonate will send you an email confirmation that the return request has been received. The return will then be submitted for donation to LiquiDonate’s nonprofit network.
• Within 5 business days, you will receive an email that a pickup has been scheduled with an organization in Liquidonate's nonprofit network, and that you can expect to receive an email regarding pickup details from a logistics provider shortly.
• You can expect 2 pickup reminder emails and one final reminder via SMS from the logistics provider ahead of pickup.
• Once the label has been scanned (in transit) by the carrier, a refund will be processed within 24 hours; a final refund confirmation email will be sent from LiquiDonate.

Return Label (soft goods):

• LiquiDonate will send you an email confirmation that the return request has been received.
• Within 2 business days, you will receive a second email from LiquiDonate with a shipping label for download.
• You will drop the item off to be shipped back to a nonprofit.
• Once the label has been scanned (in transit) by the carrier, a refund will be processed within 24 hours; a final refund confirmation email will be sent from LiquiDonate.

Who do I contact if I have questions about my return:

• For things such as not receiving a return label, a scheduled pickup not occurring, or never receiving confirmation of a submitted return request, please reach out to support@liquidonate.com.
• If you can't find your Beautyrest.com order number, your order isn't popping up when you search in the Liquidonate link, or your refund hasn't been processed after a completed return, please contact support@beautyrest.com.

Start a Return

Refunds

Refunds are issued back to the original form of payment once we receive confirmation that the return shipment or pickup has been completed.

Please allow 5-10 business days for refunds to be processed by your financial institution.

Exchanges

If you need to exchange a product within your sleep trial, please reach out to support@beautyrest.com for further assistance.

Non-Beautyrest.com Orders

If you did not purchase directly through Beautyrest.com your return will need to be done through your original retailer.

• If you have the receipt from your purchase, there should be contact information listed for the appropriate retailer. They will be able to discuss their specific terms and provide you with any other information you would need.
• If the retailer you purchased from has gone out of business, there will likely not be an active return/exchange policy. You can certainly try contacting the corporate number for the retailer you purchased from if they are still available, but if not, the mattress is considered a final sale.